COVID-19 Information Center
June 29, 2020
Our Lobbies Have Re-Opened
We are excited to welcome our clients back into our Kish facilities, but unfortunately, we are still far from business as usual. Please see the information below regarding the re-opening of our lobbies.
Kish Bank branch lobbies have re-opened with some restrictions. As we prepare to welcome our customers back through our doors, providing a healthy and safe environment for customers and employees and complying with state requirements remain our top priorities. While we’ve always maintained clean facilities, we are taking extra precautions to minimize the spread of contagious germs, including:
- Requiring face masks upon entering
- You may be asked to briefly remove your mask or any hats or sunglasses so we can confirm your identity
- Customers that do not wish to wear a mask can be fully served at our drive-thru windows
- Team members wearing masks
- Signage and markings indicating the flow of customers into and out of the branches and where individuals should stand to maintain social distancing requirements
- Shields at the teller line for customer and team member protection
- Hand sanitizer available in the lobbies
- Regular sanitization of high-touch areas
- Availability of all services by appointment or at our drive-thru windows to meet customer preferences
Beginning July 11, lobbies at the following locations will be open on Saturdays for banking transactions and scheduled appointments: Belleville, Huntingdon, downtown Lewistown, and State College North Atherton. All other branches will continue to be open for drive-thru-only service on Saturdays.
Although things may look and feel different for the time-being, please know that our commitment to serving our customers will not change. If you have questions or need support in any way, please contact Kish Customer Support at 1-800-981-5474.
Thank you for being a loyal Kish customer, and we look forward to seeing you soon.
March 27, 2020
A Message to Kish Bank Borrowers
COVID-19 RELATED LOAN ASSISTANCE
The invasion of COVID-19 has threatened all of us in one way or another, and Kish Bank recognizes that in addition to physical health, many are paying close attention to their financial health as well. We want to assure our borrowers, both consumer and commercial, that Kish Bank stands ready and willing to provide loan assistance and modifications to those borrowers who have been financially impacted by the spreading COVID-19 virus. Loan customers whose accounts are current and in good standing, with verifiable hardships resulting from COVID-19, may apply for payment deferrals. Please click here for guidance that relates to specific classifications of borrowers.
Regardless of the banking services you may require—loans, deposits, or regular or unusual transactions—Kish Bank is operating and fully capable of meeting your needs. While our branch lobbies are closed to normal traffic to protect the health of our customers and team members, our drive-thrus are available to handle most transactions. We are available for inside appointments when special circumstances or loan closings require personal attention. Social distancing and full sanitization practices will be observed for these appointments. Most importantly, please bear in mind that Kish is ready to do more than you might expect to help you endure the financial stresses that accompany these extraordinarily trying times. We are confident that by working together, we can ensure that our clients’ financial wherewithal will be preserved until this crisis has passed.
Click here to read the full message.
March 20, 2020
Kish Bank to Remain Open
BANKS EXCLUDED FROM STATE CLOSURE
Governor Wolf's announcement regarding the closing of all non-life-sustaining businesses in Pennsylvania as of 8:00 p.m. on Thursday, March 19, is now in force. We want to clarify to our banking customers that this does not apply to Kish Bank. That conclusion has been supported by a declaration by the PA Department of Banking and Securities: banks and other depository institutions will remain open and are excluded from the closure. Kish Bank will continue to provide full service banking services through all of our drive-thru locations during normal business hours. In addition, we will ensure that Kish Bank ATMs remain fully stocked. Other banking transactions can be accommodated through special arrangements by contacting your relationship manager or branch location. The protocols provided by the CDC for in-branch transactions will be strictly observed. Most importantly, you can be confident that your funds will remain safe, secure, and accessible for the duration of this health emergency.
Service to clients of Kish’s other lines of business—Kish Insurance, Kish Financial Solutions, Kish Benefits Consulting, and Kish Travel—are being maintained through telework capabilities while the physical offices are closed under the Governor’s order. You can continue to reach your relationship manager by calling them directly, or by calling the main number for each business line, found here. Calls to these businesses will be expeditiously triaged to the appropriate financial service professional. Please understand that call volumes may increase, so your patience will be appreciated.
Thank you, and please stay safe and healthy.
March 17, 2020
Branch Access Update
EFFECTIVE THURSDAY, MARCH 19: DRIVE-THRU SERVICE ONLY
In an effort to continue to provide full service to our clients while protecting you and our employees, as of Thursday, March 19, we will be conducting all branch transactions through our drive-thru windows. We continue to encourage you to take advantage of the many ways you can access your accounts and conduct banking transactions as detailed below.
For circumstances requiring branch access, such as safe deposit boxes, account openings, loan closings, or other special circumstances, please call your branch to coordinate an appointment. Branch phone numbers can be found on our Locations & Hours page.
Additionally, all of our personal bankers, loan officers, wealth advisors, insurance agents, employee benefits consultants, and travel agents are available to meet via phone to support your needs. Please see contact information for our lines of business by clicking here.
We thank you for trusting Kish Bank with all your financial needs and we stand ready to assist you in any way we can. We urge all of our valued clients to observe the guidance issued by our state and federal officials. We remain confident that these steps will meet with success in defeating the virus and look forward to freely and openly engaging with you again in the near future. Please contact us if you have questions or need assistance at 1-800-981-KISH (5474).
March 13, 2020
Coronavirus Preparedness at Kish
At Kish, the health and well-being of our clients, communities, and team members is always a priority. During this time of uncertainty surrounding the Novel Coronavirus (COVID-19), you should know that we are taking all necessary steps to ensure uninterrupted availability of Kish services while also protecting our customers and employees. We want to share some key points to ensure you are aware of our efforts to support our clients in this uncertain time.
As a bank, Kish has always maintained pandemic and business continuity plans that are designed to prevent service disruptions due to circumstances like the coronavirus outbreak, and a number of other scenarios. These plans ensure the ongoing availability of our services and are part of the overall U.S. banking system’s availability in times of pandemic response. While we are encouraging clients to use our digital banking solutions and meet with Kish associates via phone, we are maintaining full service across all of our business lines in our physical locations, including Banking, Wealth Management, Mortgage, Insurance, Benefits Consulting, and Travel. Our team members maintain the utmost in protective hygiene and cleanliness.
Your Preparedness and Steps to Take
We understand that during this time of uncertainty, you will have concerns. We encourage you to be prepared and reach out to a Kish associate to help you with your planning. Whether it is refinancing a loan, securing your deposits in an FDIC insured account, insuring your assets, or talking with a planning professional about your retirement, Kish is here for you.
Additionally, we recommend taking the following steps to ensure you are prepared:
- Visit this page regularly for important updates.
- Make sure your contact information is up to date with Kish by reaching out to our support center at 1-800-981-KISH (5474).
Please note: The Kish Bank team is actively calling our clients to update email addresses and cell phone numbers to ensure we can notify you of changes in the future. Our team would never ask you to provide your full account number, social security number, PIN, or debit card number. As always, be vigilant when you are online or receive unsolicited emails and calls. Uncertain times bring out the worst of cyber criminals.
- Utilize our drive-thrus, ATMs, and online banking solutions to minimize your contact with others.
- Use online banking and mobile banking to access your accounts. Through these free features, you can pay bills, receive electronic statements, transfer money between accounts, and even deposit checks digitally through your mobile phone. (See Account Access Information below.) If you need personal assistance, we are prepared to provide it through any of our local offices.
Accessing Your Kish Accounts and Information
You can do a lot of your banking right from your phone or home.
- Kish Bank online banking – Visit this page to learn more.
- Mobile banking – Visit this page to learn more.
- Kish TeleBanking, 1-888-333-KISH (5474) – Allows you to check your balances and transaction history; transfer funds; verify deposits, withdrawals, and cleared checks; get information on your mortgage and other loans; and change your Kish Check Card PIN or report a lost or stolen card.
- Kish Bank ATMs
- As always, if you need help, call Kish Customer Support, 1-800-981-KISH (5474).
- Your local branch team provides support in any of these areas.
We understand the concerns that uncertainty brings, and we want to assure you that we are prepared to provide you with the information and access you need. Please contact us if you have questions or need assistance at 1-800-981-KISH (5474). We thank you for trusting Kish Bank with all your financial needs and stand ready to assist you in any way we can.