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Fraud Protection at Kish Bank

Fraudulent activity that originates through the use of our country’s credit card network, increasingly orchestrated by criminals through portals such as retail point-of-sale systems that are not well protected, is becoming more prevalent. It is important for our customers to know that Kish Bank has a fraud detection system in place that monitors customer transactions after they are approved to determine if a transaction falls outside of a customer’s normal spending pattern.

When Kish Bank becomes aware that a customer’s account has been victimized, we contact that customer personally, as promptly as possible. In addition, due to increasing criminal sophistication, Kish Bank has also put a process in place to protect our customers prior to transaction approval. As fraudulent transactions come to our attention, the Bank is able to protect customers by blocking transactions at the merchant or location where there is an influx of unauthorized fraudulent activity. With this type of proactive fraud prevention in place, it is important for Kish customers to advise their local branch when they will be traveling out of the area. This allows the Bank to ensure that legitimate card transactions are processed without inconvenience or interruption for the customer.

Our customers can be assured that cyber security is a top priority at Kish Bank. We, like our sister banks, use a combination of safeguards to protect customer information, including rigorous security standards, strict privacy policies, and employee training. In addition, we strongly encourage customers to monitor their accounts regularly. Any customer who suspects fraudulent activity on their account is asked to alert their local branch immediately. Kish Bank works with customers to process a dispute and recover their funds.

If you have any questions or concerns about Kish Bank’s fraud detection system or practices, please contact your local branch or call Kish Bank Service Support at 1-800-981-5474.

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